1. Enable users of our services to live as independently as possible, in comfort and safety, by providing assistance with daily living tasks.

2. Help people who want to stay at home rather than move into residential or nursing care.

3. Provide a service that ensures service users are treated with respect and dignity at all times.

4. Involve our services users in planning and future delivery of the service.

5. Take into account service users ethnic, religious or cultural needs and requirements.

6. Accommodate wherever possible service users preferred times and days for the service to be delivered.

7. Ensure service users receive visits from a regular home carer wherever possible.

8. Provide each service user with a written and individual service plan to maintain appropriate records in the service user’s home

9. We don’t just come to our service users to provide personal care and leave but we use the extra time to assist tidy around and anything that you may needs.

The Elect Care Service is available to adult.

Those who may benefit include:

1. Elderly people who have difficulty looking after themselves.

2. Other adults who cannot look after themselves due to disability.

3. People who care for someone else and who need extra help to continue to do so.

4. People being discharged from hospital who require long or short term help.

5. People who have a disability or health problem and need additional support.

6. People with Learning Disability and their family.

How can l apply for Elect Care Services?

You can visit us at our office or by telephone, or someone else can apply for you such as relatives, friends, social worker, your GP, Nurse or your neighbour.

Choosing your care from Elect Care Services is very straight forward.

1. Take a look through the leaflet at the services available and select what you need.

2. Contact Elect Care Services to inform them of your needs. They will then arrange a no obligation meeting in your home or day centre with our manager or care co-ordinator so that you can discuss your needs, with your relatives or friends present.

3. After confirming your choices we will then be able to establish the weekly cost of your care. This information will be clearly presented for you or your representative to sign.

4. If the cost and details are correct you confirm your requirements and your care plan will be put in place as soon as possible. 

Any information you give us will be held in confidence by Elect Care Services in accordance with Data Protection Act 1998.

If we need to discuss this information with anyone else we will usually ask your permission. Please note, however, that Commission for Social Care Inspection and the Police may view information about you without your consent.

Please also be aware that Care worker have a duty to report situations where they believe you are, or may be, at risk. In this instance the appropriate people will be informed on a need to know basis only. 

Equal opportunities in service delivery

Elect Care Services Ltd is committed to providing services of the highest standard within the resources available for all existing and potential users of our services. 

Quality and Equality are core values that underpin all our activities. We believe that promoting equality will enrich our service delivery and ensure that our services are fair and sensitive to peoples needs.

We will strive to ensure that no current or potential services user’s needs are less well met on the grounds of sex, or sexual orientation, race, nationality, ethnic origins, colour, creed, disability, marital status, age, or on any other grounds that cannot be justified.

We aim to ensure that we will respect the ethnic, religious and cultural identity and the individual needs of our service users and promote both effective access to services and sensitivity in the manner in which they are delivered.

We recognise that in order to achieve these aims we must have regards to the views of our service users and we undertake to consult individuals groups, and to have regard to the views and opinions expressed, in planning our services and the manner in which they are to be delivered.

We aim to deliver the best quality service possible to all.

To apply for Private Care and Social Service please contact:

Manager: 

Elect Care Services Ltd

211 Kingsland Road

London E2 8AN

Telephone: 0207 729 5501

E-mail:admin@electcare.co.uk

www:electcare.co.uk

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